SHIPPING & RETURNS

Shipping Policy

Shipping Information

Your order means a lot to us, which is why we are dedicated to providing fast, safe, and reliable delivery services for all of our products. Deliveries are typically made Monday through Friday, and you can find delivery options for each item on its product page as well as in cart.

Types of Shipping

Items are divided into two categories for shipping:

Small Items

  • Sent via UPS or FedEx.

  • Shipping options that list the speed of delivery.

  • Packages less than 150 lbs.

Large Items

  • Sent via trusted carriers that specialize in handling large items.

  • Shipping options that list the type of delivery.

  • Typically take one to three weeks for delivery.

Exceptions

We cannot ship to P.O. boxes or military APOs. Additional fees or shipping restrictions may apply if you live in Alaska, Hawaii, Puerto Rico, or the U.S. Virgin Islands.

Shipping Updates & Alerts

Communication is key – we’ll keep you updated throughout the shipping process with email and SMS notifications.

 

 

 

Return & Exchange Policy

Return Policy

We are committed to the safety of our customers and employees as we navigate COVID-19. Therefore, we are temporarily pausing return pickups of large items in select areas. If you have any questions on whether your area has limited returns, please contact our Customer Service team.

We want you to feel like every item is the perfect match for your home. If it’s not the right fit, we’ll help you get it sorted and have you on your way.

You can return most items for a refund or store credit within 30 days of delivery. Return shipping costs apply, and the item must be in its original condition and packaging to be accepted.

There are a few items that can’t be returned:

  • Clearance items

  • Gift cards

  • Personalized items

  • Bundled items at discounted rates, e.g. “5 for $25” (unless the entire bundle is returned)

  • Items you have already assembled

  • Items marked “Non-Returnable” on the sale page

  • Open Box Items

 

Any outbound shipping charges collected on the order will not be refunded. This includes:

  • $4.99 shipping charge for orders under $35

  • Upgraded shipping charges (expedited, express, room of choice, etc.)

  • Assembly services included with delivery

 

However, if your item is damaged or defective, these exceptions do not apply. In this case, we’ll take care of it and work with you to find the best solution.

To start a return, visit My Orders.

Refund Options

You can choose to receive store credit for your return, or have the original payment method refunded. Any associated return shipping costs will be deducted from the refund amount.